Posted on February 17, 2016

Ooredoo officially opened its newest “smart shop” on The Pearl-Qatar this week, in a celebration inaugurated by Sheikh Saud Bin Nasser Al Thani, Group Chief Executive Officer, Ooredoo. The new Ooredoo Shop, which is located in Medina Centrale (opposite the Novo Cinema), is set in a prime location for residents and visitors to access its facilities. The shop hosts some of the latest customer service technology to ensure a smoother and improved experience for visitors.

Speaking at the opening, Waleed Al-Sayed, Chief Executive Officer, Ooredoo Qatar, said: “Our new state-of-the-art shop on The Pearl raises the bar in terms of intelligent design and a better customer experience. Not only does the shop enable paperless transactions, it also deploys the latest digital solutions such as digital banners, electronic brochures and our new Queue Management solution. It has a fully-trained team who are eager and ready to help, smarter technology on offer, and the latest information on all our deals available.”

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The new facility is the first fully paperless Ooredoo Shop, offering a convenient “one-stop shop” for customers seeking services such as Hala, Shahry, Broadband, fixed line and business services. In addition, the shops will provide SIM replacements, Hala top-ups and enables Mozaic and fixed line customers to migrate to Ooredoo tv, the incredible new all-in-one entertainment service launched this week. As part the vision for moving to paper-free service, to reduce the use of natural resources, all the forms that are needed to sign-up, upgrade or register for Ooredoo services are now available through a fully-paperless process.

This is made possible by a specially-designed online system supporting easy-to-use eForms, the latest eScanning equipment for QID and passports, and eSignatures for digital signatures. The shop also supports eAcknowledgements, which enable customers to electronically agree to Ooredoo’s terms and conditions and receive digital copies through SMS and email. In addition, Ooredoo has invested in a next generation eArchiving system which enables the real time archiving of customer applications onto the Ooredoo database, offering a safer storage and archiving system for customers’ details, as well as an instant method to retrieve applications.

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Ooredoo aims to continue the expansion of this smart shop model across Qatar in the coming months, with new shops set to launch in new locations. Ooredoo customers can access and find out more information about Ooredoo’s range of life-enriching products by visiting ooredoo.qa, logging onto the Ooredoo Community or following their social media pages. As well as online and in-store, customers can visit one of the 200 plus Self Service Machines placed strategically throughout the country, to purchase cinema tickets, top-up Hala accounts, pay bills and buy vouchers for an incredible range of shopping and dining experiences in Qatar. 

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