Posted on July 30, 2013

Qatar Islamic Bank (QIB), Qatar’s leading Islamic financial institution, has announced the launch of its new website with an enhanced look and feel, comprehensive content, simplified navigation and helpful features for visitors to use. Moreover, QIB has added a new and easier domain – www.qib.qa.

“While we are still happy to serve our customers from our 31 conveniently located branches with over 170 ATMs and cash deposit machines (CDMs), we realise that more and more of our customers prefer online banking to get to know about our products and services and get access to their account information.Qatarhas witnessed a quantum leap in internet penetration by reaching over 80% of the population, while more than 25% are regularly accessing the internet through mobile devices. This is proof that time spent using traditional channels is shifting online, which encourages us to identify customers, engage with them and serve them online too.” Bassel Gamal, QIB’s Group CEO commented.

Bassel Gamal

The new QIB website is part of an overall evolution of the Bank’s electronic channels. As internet penetration and the acceptance of online banking are increasing, QIB has taken major milestones to meet its customers’ expectations. “Our ultimate objective is to provide an end-to-end experience to our customers using electronic channels in a seamless, secured and fast manner,” Bassel Gamal added.

The design has been improved to better reflect QIB’s identity, which is that of a progressive Islamic Bank. The content has seen many new add-ons; including sections devoted to Tamayuz and private banking clients and a totally new informative section for corporate and business banking (Aamaly) clients. The Bank has also introduced a ‘Useful Tools’ section which gives access to features such as a Currency Converter, Prayer Times, Weather, Card Comparator, Branches & ATMs Locator and Finance Calculator. Customers can now apply online for the different products the Bank is offering like Financing, Cards and Takaful.

In addition to the launch of the new website, previously this year, QIB has launched its mobile banking application for smartphones using different operating systems such as iOS, Blackberry, Windows and Android. QIB has also uplifted its online banking site, providing customers a convenient internet experience to check their accounts and execute transactions anytime, anywhere. In parallel, the Bank has improved its free of charge e-Statement solution to enable customers to receive their banking statements whenever they require in a secure and convenient environment.

The evolution doesn’t end here, QIB has also upgraded the interface of its ATM/CDM screens to make them friendlier to use, easier to navigate and execute transactions. It has dedicated customised screens for its affluent – Tamayuz – and private customers once they insert their customized debit cards. At the same time, QIB has expanded its ATM network across the country with over 170 ATMs/CDMs.

 

Bassel Gamal explained that Qatar continues to advance in the digital age and has witnessed a tremendous growth in internet penetration over recent years. “We have rapidly evolved our electronic channels to meet our customers’ expectations. We believe that the younger generation is heavily relying on online channels as they’re more convenient and faster, but at the same time we are also expanding our branches to get closer to customers who still prefer the face to face banking experience.

“These upgrades to our website and other eServices are part of the Bank’s response to championing this information-based society inQatar, ensuring that everyone can benefit from the promise of technology to come,” Bassel Gamal added. “Our web site has all the information a new or existing customer could want to know about our banking products and services, while we can also be found on a number of social media sites such as Facebook and twitter in order to listen and interact with our customers.”

QIB’s website can be accessed by going to the new address www.qib.qa and is available in both English and Arabic.

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