Posted on June 30, 2019

Qatar’s leading telecommunications company yesterday reminded its customers to be alert to ongoing scams plaguing the industry, and offered advice on actions to take if fraud is suspected.

Modern-day fraudsters employ ever more inventive and sophisticated methods of attempting to steal information, Ooredoo said, and scams can often appear entirely legitimate. Customers have reported receiving SMSs, WhatsApp messages, emails and phone calls purporting to be from the operator, usually requesting personal information for a variety of potentially plausible purposes from confirming accounts to claiming prizes. For the avoidance of doubt, Ooredoo confirmed no personal details would ever be requested form customers via a phone call, SMS,  or email, and advised its WhatsApp account is only responsive so will never initiate any contact.

The telecoms leader urged customers to refrain from sharing any personal information if requested by any of these media. Any communication purporting to be from Ooredoo about which a customer has doubts should be reported immediately by calling 111, via the operator’s verified WhatsApp on 4414 4414 or using the Live Chat feature.

Speaking about the advice, Manar Khalifa Al-Muraiki – Director, PR and Corporate Communication at Ooredoo – said: “Protecting our customers and their data, and ensuring they stay safe, is of paramount importance to us at Ooredoo and we are absolutely committed to combating any and every attempt by fraudsters to steal data. We’re constantly researching new scam techniques to ensure we stay abreast of what’s happening in the world of cybersecurity, and we encourage our customers to report any communications about which they have any suspicions whatsoever. We’re always ready and waiting to investigate fraud attempts and help customers protect themselves and their data.”

To get in touch with Ooredoo via its verified WhatsApp customers should add 4414 4414 to their contacts. Customers can also get contact Ooredoo using Live Chat service online or via Ooredoo App. Customers can download Ooredoo App for free from the App Store and Google Play.