Posted on November 01, 2017

Hamad International Airport is a candidate for the “World’s Best Airport 2018” awards by Skytrax. The Skytrax World Airport Awards is the most prestigious accolade for the airport industry, voted by customers in the largest annual global airport customer satisfaction survey.

The awards are a global benchmark of airport excellence with HIA ranking as the 6th Best Airport in the World in 2017. The airport was recognised for its innovative facilities, five-star customer service and state-of-the-art terminal which can accommodate more than 30 million passengers annually. The terminal has been described as the most architecturally significant terminal complex in the world, as well as being the most luxurious.

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Commenting on the nomination, Engr. Badr Mohammed Al Meer, Chief Operating Officer at Hamad International Airport stated: “HIA has become an international hub, putting Qatar on the map of the air transport industry and becoming its portal to the world. Our ambitions continue to grow and are guided by our commitment to customer service and operational excellence. Our investment in cutting-edge technology, hospitality and retail offerings as well as our rich art and culture programme have contributed to creating a passenger experience that is iconically ours. We are proud to represent Qatar at the Skytrax awards, one of the most significant awards in the airport industry. We hope that our passengers will show their support for the 2018 awards.”

Passengers who have experienced HIA’s award winning services and facilities can visit Skytrax’s World Airport Survey website and vote for the airport and rate it based on categories like Terminal Comfort, Food and Beverage, Airport Shopping and Customer Assistance. Skytrax has recognised HIA’s efforts to offer the best-in-class service by presenting it with the ‘five-star’ airport status. Qatar’s international airport is currently one of only six global airports that hold the status and is the only one in the Middle East to achieve this.HIA has also won the ‘Best Airport in the Middle East’ title for three years in a row and ‘Best Staff Service in the Middle East’ for two years in a row.

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The Skytrax World Airport Awards are based on 12.85 million customer nominations across 110 nationalities of air travellers, and include 410 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product - from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.

Passengers can vote for HIA by visiting HIA’s official website at