Posted on August 26, 2017

Over 51 million service transactions have been made by citizens and residents in the first half of 2017 through Ministry of Interior’s website and Metrash 2.

The figures of first 6 months of current year were shared by the Ministry on its social media sites. Total number of service transactions made during this time is 51,261,450. On an average, 8,543,575 (8.5 million) service transactions were made per month, 284,786 transactions per day, 11,866 per hour and 198 transactions were made per minute.

Separately, the Ministry of Interior has also shared figures regarding emergency calls it received on 999 Emergency Service in the first half of 2017 which shows that emergency service received total 1,132,627 (over one million) in the said time. The data indicate that 999 Emergency Service received 188,771 per month, 6258 per day, 261 per hour and 5 calls per minute. “Emergency Service (999) receives hundreds of calls daily with various emergency requests. This service works round the clock to receive calls in six languages Arabic, English, French, Chinese, Filipino, Urdu/Hindi.

Public is advised to give the specific address (building no, street and zone details) for quick reach of assistance,” the Ministry further said while posting the figures on its Facebook account. It adds that people with hearing disability can contact 992 for emergency services either by video call or SMS. As well they may email to The figures indicate people’s trust on Ministry of Interior’s services delivery channels and procedures. Metrash 2 offers various kinds of services to the public which are mainly divided into six categories; traffic services, residence permit services, exit permit services, entry visa services, eGate services, queries; and general services.

Metrash 2 enables Qatari nationals and residents to apply for and obtain more than 100 services that save their time, effort and money, while enjoying the convenience of using their smart phones. Overall more than 250 electronic services are accessible on the MoI Website and Metrash 2 that are associated with different sectors of the Ministry including Passports, Traffic, Borders and Criminal Evidence and Information etc. 

source: The Peninsula